Best Rate Guarantee Claim Information:

Always book direct at for our lowest online rates. We promise that if you find a lower published rate on one of our rooms, we will not only match that rate, we will also give you an additional 10% off the lower rate. Read below for instructions on submitting
a claim.

Best Rate Guarantee Claim Form

Before submitting a claim, please read the Terms and Conditions and ensure that your claim meets the following requirements:

  • It has not been more than 24 hours since you booked your original reservation.
  • Packages and promotions excluded.
  • Rate must be for the same room type.
  • The rate must be available to the general public.
  • Qualified discount rates, such as AAA rates, AARP rates, convention rates, or direct marketing offers do not apply.
  • This guarantee does not apply to packaged rates with airfare on 3rd party websites.
  • The rate must be confirmed as available. One way to confirm availability is to provide a printout of the screen or a screenshot of the Web site with the lower rate that proves availability.
  • Availability of the Competing Rate must be proven by an acceptable form of evidence (i.e. the credit card information page that shows the rate, room type, dates, etc).

Fax or email the completed form, along with the appropriate form of evidence.

Best Rate Guarantee

You will hear back from the Customer Service Center, via e-mail
or phone within 72 hours of submitting your claim

For more information please see complete Terms and Conditions