FAQ

       ll prices and other information contained herein is subject to change.

Airport Directions:
I'm renting a car at the airport. How do I get to The Mirage from the airport?

Exit the airport on Swenson. Turn left at Tropicana Avenue. Go about 1½ miles until you reach Las Vegas Blvd. Turn right on Las Vegas Blvd. and go about a mile. The Mirage is on the left side of the Strip (Las Vegas Blvd.). You should anticipate 15-30 minutes travel time, depending on traffic.

OR:

Freeway Directions:
Follow the signs to I-215 West. Proceed on I-215 West for approximately two miles to I-15 North. You'll travel approximately four miles on I-15 North, then exit at Spring Mountain Road East. There are two lanes for Spring Mountain; be sure to stay in the left lane to go east. As you come up the overpass, stay to the right as you will make an immediate right-hand turn into our property. Simply follow the signs to the Mirage North Valet entrance. You may have Valet park your vehicle (complimentary valet service), or you may park in our self-park garage.

Airport Transportation:
Is there shuttle service to The Mirage?

Several companies offer shuttle service to and from McCarran International Airport (approximately $5.00 per person one-way). Signs are posted on the transportation level at the airport outside baggage claim which will direct you to the shuttle area. Return shuttles run from The Mirage to the airport from 6:00 a.m. to 1:30 a.m. Reservations are recommended for airport returns after 6:00 p.m. Our Bell Desk can assist you with the arrangements. Taxi service to the airport costs approximately $12 to $15 one-way.

Amenities, Guestroom:
Do your guestrooms have irons, ironing boards, hairdryers, refrigerators and coffee makers?

Hairdryers, irons, ironing boards, standard toiletries (shampoo, conditioner, and lotion), alarm clocks, and room safes are provided in all of our guest- rooms. We do not provide coffee makers or microwave ovens. Refrigerators and cribs are available upon request for a nominal daily fee.

Anniversary/Honeymoon Packages and Vacation Packages:
Do you offer special packages for anniversaries or honeymoons?

While we do not offer specific packages for anniversaries or honeymoons, our Room Reservations staff can assist you with selecting accommodations suitable for your special occasion. We have several suite types available, including our Petite Suites, which are very popular for special celebrations.

Cabanas:
Can I reserve a cabana at the pool?

Due to limited availability, there is a waiting list for the Bare pool and the Mirage pool. Hotel guests may have their name placed on a waiting list up to six weeks in advance by calling the Concierge Desk at (800) 456-4564 ext. 7416 or (702) 791-7416. Cabana rates are $250 Monday through Thursday and $300 on Friday, Saturday, and Sunday. Prices are subject to change.

Cake:
Can I order a cake for a special occasion and have it delivered to our table while dining at one of your restaurants?

We would be happy to provide you with information about ordering a cake or dessert for a special occasion. Please call (800) 456-4564 ext. 7371 or (702) 791-7111 ext. 7371 and the Food and Beverage Secretary will be happy to assist you. A major credit card is required for all cake purchases.

Check Cashing:
Can I cash a personal check at The Mirage to avoid carrying a large amount of cash?

Mirage guests providing proper identification (major credit card and valid driver's license) can cash personal checks, up to $1,000, at our Casino Cage. Non-hotel guests may cash checks up to $500. For more information about check cashing, ATM and cash machines, or placing money on deposit with our casino, please call our Casino Cage at (800) 456-4564 ext. 7272 or (702) 791-7111, ext. 7272.

Check-In and Check-Out:
What time is check-in and check-out?

Check-in time is 3:00 p.m. It is possible that you may be able to check in sooner, depending on our inventory of clean, vacant rooms. Otherwise, our Bell Desk can store your luggage until your room is ready.

Check-out time is 12:00 noon. If your travel plans necessitate a later check-out, please contact the Front Desk to assist you with these arrangements. Please note that a late checkout fee may apply. Our Bell Desk will be happy to hold your luggage for you until you are ready to depart if you are not able to arrange a late checkout.

Children:
Per Nevada State Law, all children under the age of 13 must be accompanied by an adult at all times.

Do you provide daycare or have children's activities?

Childcare services and organized children's activities are not offered at The Mirage. For listings of local child care providers, please refer to the Las Vegas Yellow Pages under "Baby Sitters," or visit these web-sites: www.VisitLasVegas.com, www.LasVegasKids.net, and www.nahusa.com.

Nanny’s and Housekeepers U.S.A. is a licensed, bonded and insured childcare company. Services that are provided include:

• Bi-lingual Nannies
• Available 24 hours a day
• A flat rate of $45.00 per hour with a four hour minimum, up to 3 children. (Holiday rates vary and are subject to change)
• All major credit cards are accepted and required to reserve a Nanny.
• Nannies are at least 18 years old and have had a minimum of one year experience, verifiable references, criminal background checks, drug screenings, and are CPR and First Aid certified.

To make a reservation for a Nanny, please call 702-451-0021

Comps:
How can I get comps, funbooks and coupons at The Mirage?

"Comps" are offered to rated table games players and slot players based on their previous play at The Mirage or the other MGM MIRAGE properties that make up our Players Club. Play is tracked on your Players Club card. For more information please contact our Casino Marketing Department at (800) 777-6533 or (702) 791-7111 ext. 7222. You can also receive special hotel e-mail offers throughout the year by signing the Guestbook on our website. Visit our "Promotions" page to see additional rate specials posted two to three months in advance. We do not otherwise offer funbooks or free coupons at The Mirage.

Discounts:
Do you offer military, senior citizen or industry-related discounts?

We do not offer military, senior citizen or industry-related discounts. AAA members are eligible to receive a 10% discount off our prevailing rate for one room. A valid AAA membership card must be presented upon check-in. (AAA discount not available during special rate promotions.)

Dress Code:
What is the dress code for your shows and gourmet restaurants?

Although you will see Las Vegas visitors in a wide array of attire, the atmosphere in our showrooms and gourmet restaurants calls for a more sophisticated style of dress. While jackets and ties are not required, we suggest casual evening attire for our guests. Tank tops, cut-off shorts, and athletic shoes are not appropriate.

Flowers/Gifts:
How can I order a special amenity for a hotel guest?

Floral arrangements, balloon bouquets and a variety of special gift baskets can be delivered directly to a guest’s room by calling our gift shop, Impulse, at (800) 456-4564 ext. 7762 or (702) 791-7111 ext. 7762. Please contact the Concierge Desk at (702) 791-7111 ext. 7416 for special food and beverage amenities, such as champagne and chocolate-covered strawberries. The Concierge can also assist with floral arrangements and balloons.

Please click here to view the Concierge Floral and Amenities Guide in PDF format.

Gift Cards:
How can I purchase gift cards at The Mirage, and where can they be used?

Mirage Gift Cards can be purchased for up to $2,500.00. To order, please call (888) 391-3991 or (702) 791-7416. They are also available for purchase in the Impulse shop, Concierge Desk, and the Business Services Center. Gift cards can be used for our retail shops, restaurants, nightclubs, Spa, Salon, show tickets, and towards a guest's room account. Gift cards may not be redeemed for cash or used for gaming.

Golf:
Do you sell golf packages or make arrangements for golf?

We do not offer golf packages, but we can certainly assist you with tee times and arrangements to play at Shadow Creek or one of the many other fine golf courses in Las Vegas. Call our Bell Desk at (800) 456-4564 ext. 7420 or (702) 791-7420 for information about Shadow Creek and other available courses. Additional information about Shadow Creek is located on our website for your convenience. You can also book tee times online for our two golf courses at Primm.

Grand Canyon/Hoover Dam Tours:
How do I make reservations for tours?

Our Bell Desk staff can assist you with booking one of the many available tours in the area. Advance reservations are not required, but the more popular tours do tend to fill up quickly, so it's best to book ahead. For assistance, please call (800) 456-4564 ext. 7420 or (702) 791-7111 ext. 7420.

Guestbook:
What are the benefits of signing the Guestbook on your website?

It takes just a moment to sign our Guestbook to become eligible to receive the special promotions and discounts we offer several times throughout the year. The Special Promotions Page on our website has additional discounted rates which are generally posted two to three months in advance.

Gym:
Do you have a gym, and is there a charge to use it?

The Spa Fitness Center features state-of-the-art Cybex weight and cardio equipment. The wet area consists of Jacuzzis, eucalyptus steam, sauna and juice bar. There is a daily facility fee of $25.00 which can be waived with the purchase of select Spa treatments. Spa hours are 5:30 a.m. to 7:30 p.m. daily. Non-guests are permitted to use the facilities Monday through Thursday.

Internet Access:
Do you offer Internet access, and what is the charge?

High Speed: We now offer High Speed Internet access in our guestrooms and suites. The Mirage High Speed Internet is a combination of Ethernet and Wireless connections. This High Speed access has wireless capabilities and offers download speeds of 1.5 MB. The cost is $13.99 for up to a 24 hours access period per laptop. Each additional user accessing the same Ethernet port will result in an additional charge of $13.99 to the guestroom bill. The $13.99 charge is specific to the IP address of the user. A $13.99 charge is billed to the guestroom when a guest uses the Ethernet port for the entire 24-hour period or any portion of 24 hours.

High Speed Internet access ("broadband" access) is also available in our Business Services Center during normal business hours, in a private Mini Suite, at the cost of $15.00 for 15 minutes, $30.00 for a 1/2 hour and $60.00 for an hour. The countertop computers are $10 for 15 minutes and $10 for every additional 15 minute period there after. For more information call (800) 456-4564 or (702) 792-7783.

Dial-up: Accessing the Internet from your guestroom is treated the same way as using the telephone in your guestroom. A $1.00 access fee for the first 30 minutes and $0.15 for each additional minute will apply to every local or toll free call. If you have to dial your ISP using a long distance number rather than a toll-free or local number, regular long distance charges will apply.

Legal Age:
How old do I have to be to book a room or gamble in your casino?

You must be 21 years of age to gamble or consume alcoholic beverages in Nevada. You must be at least 21 years of age and have a major credit card to reserve a hotel room at The Mirage.

Limousine Service:
Do you provide limousine service for your guests?

Our Bell Desk can assist guests with private limousine reservations through a number of reputable companies. For assistance, please contact our Bell Desk at (800) 456-4564 ext.7420 or (702) 791-7111 ext. 7420.

Mail/Packages:
How can I mail something to a Mirage guest?

Address the package to The Mirage Hotel and Casino, 3400 Las Vegas Blvd. South, Las Vegas, NV 89109. Be sure to write the recipient's name on the package, followed by the words "Hotel Guest" and their arrival date. Our Business Services Center will notify the guest of their package. All packages are subject to a processing and delivery fee based on the weight of the item. For more information call (800) 456-4564 ext. 7783 or (702) 791-7111 ext. 7783.

Marker Signing Privileges:
How can I obtain Marker Signing Privileges at The Mirage?

If you would like to apply for Marker Signing Privileges, click here to submit an online application through our secure server. Please contact our Credit Operations Department at (866) 990-7111 or (702) 693-7277 for more information regarding Casino Credit.

Parking:
Do you offer free parking?

In addition to complimentary valet service, we have plenty of secure free parking in our self-park garage at the north entrance of the hotel.

Pets:
Do you allow pets at The Mirage?

Sorry, pets are not allowed. Our Front Desk or Room Reservations staff may assist you with kennel locations. Service animals are allowed.

Restaurant Reservations:
How do I make reservations for your restaurants?

Reservations for restaurants located at any of the MGM Mirage properties can be made up to 60 days in advance by calling our Concierge Desk at (702) 791-7416 or by calling our Restaurant Reservations line at (888) 777-7552 or (702) 791-7111 ext. 7223.

Room Requests:
If I book in advance, can I be assured a non-smoking room, bed type or floor preference?

Regretfully, we cannot guarantee room requests, regardless of when a reservation is made, because rooms are assigned from the inventory of clean, vacant rooms that are available when a guest arrives. We do note all room requests and make every attempt to satisfy those requests.

Spa/Salon:
If I am not staying at The Mirage, can I use your Spa and Salon?

Non-guests have access to these facilities Monday through Thursday. The Spa is open daily from 5:30 a.m. - 7:30 p.m. and the Salon is open daily from 9:00 a.m. - 7:00 p.m. For more information about our Spa or Salon please visit our website or call (800) 456-4564 ext. 7472 or (702) 791-7111 ext. 7472. Appointments can be made one week in advance.

Special Events:
How can I find out about special events at The Mirage?

Most special events at The Mirage such as Super Bowl parties, slot tournaments and special casino events, are held in conjunction with our Casino. Attendance is normally restricted to Players Club members who meet the required play criteria, and tickets are not sold to the general public. If you would like information on how to be included in these special events, please contact our Casino Marketing Department at (800) 777-6533 or (702) 791-7111 ext. 7222.

Transportation:
What transportation is available from your location on The Strip?

Shuttles are available to and from McCarran International Airport. Other transportation options include taxis, limousine service, the City Bus, Strip Trolley and the various connecting trams and walkways between Strip resorts. There is a Dollar Rent-A-Car desk located in our hotel lobby for your convenience in renting a vehicle during your stay. You may contact Dollar Rent-A-Car at (702) 791-7111, ext. 7425. Our Bell Desk will be happy to assist you with any of your transportation needs.

Upgrades:
What is a Tower Deluxe room and how much would it cost to upgrade to one? Can I request a room with a great view of the Strip, Pool, or Volcano?

Tower Deluxe rooms, accessed by private elevators to the 24th and 25th floors, feature a larger bathroom, double sink vanity, whirlpool tub, and separate stand-up shower stall. Tower Deluxe rooms are available with a King bed only and are available for $50 per night above the prevailing rate for a standard Deluxe Room. Our Standard Deluxe rooms are available with a "premium view" for $20 more per night.

Vacation Packages:
Do you offer packages that include airfare?

While The Mirage does not offer vacation packages, MGM MIRAGE Vacations is a company that specializes in providing complete vacations to each of the MGM MIRAGE properties. These vacations can include airfare, rental car, limousine transfers, meals, show tickets and honeymoon packages. For information regarding these vacation packages, please contact MGM MIRAGE Vacations at (800) 360-7111 or visit their website at www.mgmmiragevacations.com.

Volcano:
When does the volcano erupt?

The Mirage is pleased to announce the renovation of our famed Volcano. This signature attraction erupted for the last time on February 3rd, and is scheduled to reopen by the end of 2008. Eruption schedule will be announced at that time.

Wedding Chapel:
Do you have a wedding chapel?

We do not have a wedding chapel at The Mirage, but there are wedding chapels located at Treasure Island, Bellagio, and MGM Grand, our sister properties. Detailed information is available on the web sites www.treasureisland.com, www.bellagio.com, and www.mgmgrand.com. You may also contact their chapels directly for assistance at the following phone numbers: Treasure Island (800) 866-4748, Bellagio (888) 464-4436, and MGM Grand (800) 646-5530.

If you are interested in coordinating your wedding or reception at The Mirage in one of our banquet rooms, please contact our Catering Department at (800) 456-4564 ext. 7155 or (702) 791-7111 ext. 7155, or e-mail them directly at catering@mirage.com.

Wheelchairs:
Do you have wheelchairs available for your guests?

Our Bell Desk can assist you with a wheelchair when you arrive. There is no charge for regular wheelchairs, but you will be required to leave an imprint of your credit card as a security deposit until the wheelchair is returned. Advance reservations are not required. Motorized wheelchairs are also available. For more information, please contact our Bell Desk at (800) 456-4564 ext. 7420 or (702) 791-7111 ext. 7420.

Donations:
Can I request a donation from The Mirage ?

The social investments made by MGM MIRAGE are dedicated to strengthening the communities where our employees live, work and care for their families. For this reason our charitable contributions are focused in Nevada, Mississippi and Detroit, Michigan and our giving areas focus on development of at-risk youth, public education, community development and diversity. If your request falls within these geographic and giving priorities, please visit our website at www.mgmmiragevoice.com for more information.